TERMS OF SALE

Terms of Service

Prices
At Genklæd, all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.

Payment
Genklæd accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Genklæd. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.


Delivery policy

Delivery

Genklæd strives to ship orders placed before 5 p.m. the same day, orders after that are shipped the following business day.
We ship to all of Denmark. Shipping prices from DKK 29 in Denmark. Goods will be delivered to the nearest parcel shop or to the delivery address, depending on the delivery type specified when ordering.
We deliver to most of the EU. We do not deliver to the Faroe Islands and Greenland.
Your goods are shipped with DAO, PostNord in Denmark and GLS abroad.
NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery location, which you will be notified of. If problems arise, please contact customer service.
Items are delivered every weekday. Your item will be delivered 2-4 business days after ordering.
Special delivery terms apply to certain items. The terms will be stated specifically prior to purchase of these items.

Return and refund policy

Right of complaint

There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. The complaint also does not apply to errors or defects that are disclosed at the time of sale. You must complain within a "reasonable time" after you have discovered the defect/fault. Genklæd will cover return costs to a reasonable extent.

For returns, complaints and exercising the right of withdrawal, please send to:
Redress
Hollænderdybet 35, 4th floor.
2300 Copenhagen S
Cash on delivery shipments are not accepted.

Refund

If it is a refund, please include bank information in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal

There is a 14-day full right of return on items purchased in our webshop.

The period is counted from that day;
- Where you receive the order.
- Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
- The first item in physical possession when it comes to regular delivery of goods over a specific period.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after purchase and from the cancellation you must return the shipment no later than 14 days after. The notification must be given by email at kontakt.genklaed . In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, you must send the item to:
Redress
Hollænderdybet 35, 4th floor.
2300 Copenhagen S

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Goods excluded from the right of withdrawal

The following types of goods are not included in the right of withdrawal:
- Goods that are manufactured to the consumer's specifications or have been given a clearly personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Goods that, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal is broken.
- Non-financial services provided, if the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he thereby loses his right of withdrawal.
- Newspapers, journals or magazines, excluding subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the goods. When returning the goods, you are responsible for ensuring that the goods are properly packaged. You must enclose a copy of the order confirmation.
You bear the risk of the goods from the time of delivery until we have received them back.
We do not accept packages sent by cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.

Refund

If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

Personal data protection policy

Last updated: January 13, 2025

This Privacy Policy describes how GENKLÆD (“the Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit or use our Services or make a purchase from genklaed.dk (“the Site”) or otherwise communicate with us in connection with the Website (collectively, the “Services”). In connection with this Privacy Policy, “you” and “your” are used to refer to you as a user of the Services, whether you are a customer, a visitor to the Website or another person whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect information from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

We collect this personal information

The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

We collect this information directly from you.

Information that you send directly to us through our Services may include:

  • Contact information including your name, address, telephone number and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information , including information you choose to include in communications with us, such as when you send a message via the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

We collect this information about your use

We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To do this, we may use cookies, pixels, and similar technologies (“ Cookies ”). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

We obtain this information from third parties.

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our site and services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) for the purpose of processing your payment to fulfill your orders and provide you with the products or services you have requested, in order to comply with our contract with you.
  • When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we receive from third parties will be processed in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.

How we use your personal information

  • Providing products and services. We use your personal information to provide the Services to you in order to perform our contract with you, including to process your payments, fulfill your orders, send you communications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and otherwise administer your account, arrange for delivery, facilitate any returns and exchanges, and other features and functions related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers pursuant to Art. 6 (1) (f) GDPR.
  • Communicating with you and improving the service. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you pursuant to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with operating our store with Shopify, please visit https://www.shopify.com/legal/cookies . We use cookies to enhance and improve our website and our services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the services (in our legitimate interest in administering, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or to no longer be available. In addition, blocking cookies may not completely prevent the mechanisms we use to share information with third parties, such as our advertising partners.

How we share personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legitimate purposes and other reasons as set out in this Privacy Policy. Such circumstances may include:

  • With suppliers or other third parties who perform services on our behalf (e.g. IT administration, payment processing, data analysis, customer support, cloud storage, provisioning and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request or otherwise consent to our sharing of certain information with third parties, for example to send you products, or through your use of social media widgets or login integrations with your consent.
  • With our affiliates or otherwise within our group of companies, in our legitimate interest in running a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” :

Category Categories of recipients
  • Identifiers, such as primary contact information and certain order and account information
  • Commercial information, such as order information, shopping information, and customer support information
  • Internet or other similar network activity, such as usage data
  • Geolocation data, such as locations determined by an IP address or other technical measures
  • Suppliers and third parties who perform services on our behalf (e.g., internet service providers, payment processors, provisioning partners, customer support partners, and data analytics providers)
  • Business and Marketing Partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as follows.

Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on such websites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms without restriction as to their use by us or a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as stated on the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as these terms are defined in applicable law) personal information about individuals under the age of 16.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases we may deny your request as permitted by law.

  • Right to access : You may have the right to request access to personal information that we hold about you, including details regarding the ways in which we use and share your information.
  • Right to erasure : You may have the right to request that we erase personal information we hold about you.
  • Right to rectification : You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to data portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
  • Right to Opt Out of Sales or Sharing or Targeted Advertising : You may have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes that are considered “targeted advertising,” as defined by applicable data protection law. Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the website.
  • Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of consent : Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
  • Managing Communication Preferences : We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe feature that appears in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a meaningful response to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or by lodging your complaint with your local data protection authority. For the EEA, a list of the responsible data protection supervisory authorities can be found here .

International users

Please note that we may transfer, store and process your personal information outside of the country in which you reside. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been assessed as providing an adequate level of protection.

Contact

If you have any questions about our privacy practices or this policy, or if you would like to exercise any of the rights available to you, please email us at kontakt.genklaed@gmail.com.

For the purposes of applicable data protection laws, and unless otherwise expressly stated, we are the data controller of your personal information.

Contact information

Redress
Hollænderdybet 35, 4th floor.
2300 Copenhagen S
CVR no.: 44938642
Phone: +45 22521597
Email: kontakt.genklaed @gmail.com

Legal notice

Complaints options – overview and links:
If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Complaints Resolution Center
Carl Jacobsen's Road 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here : http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: kontakt.genklaed @gmail.com